OZATAP TERMS AND CONDITIONS
Effective Date: 12 October 2026 Last Updated: 12 October 2026
1. INTRODUCTION
Welcome to OzaTap.
OzaTap provides digital identity solutions and smart products that help individuals and businesses share information and manage professional identities.
These Terms and Conditions govern your access to and use of the OzaTap website, customer accounts, digital profiles, product-ordering facilities, and related services.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions to the extent permitted by applicable law.
If you do not agree with these Terms and Conditions, you should not use the relevant services.
These Terms do not remove or unlawfully restrict any consumer right that cannot legally be excluded.
2. ABOUT OZATAP
OzaTap is operated by OzaTap Solutions.
Our contact details are:
Email: support@ozatap.com Phone: +2348148235159
OzaTap's services may include:
- Smart Business Cards. - Smart ID Cards. - Smart Tabletop Stands. - Smart Door Locks. - Digital business profiles. - NFC-enabled products and related identity-sharing services.
The products and features available may change over time.
3. PRODUCT INFORMATION AND PRICES
The current listed product prices are:
- Smart Business Card: ₦35,000. - Smart ID Card: ₦35,000. - Smart Tabletop Stand: ₦45,000. - Smart Door Lock: Price on request.
All prices are stated in Nigerian naira unless otherwise indicated.
Where a product's price is available on request, OzaTap will communicate the applicable price and relevant charges before the customer is required to commit to the purchase.
Any delivery charge or other applicable charge should be disclosed before the order is finalised.
Customers should review the product description, quantity, price, and applicable charges before submitting an order.
If a displayed price or product description contains an apparent error, OzaTap will take reasonable steps to resolve the issue and communicate with the customer before proceeding with an affected order.
4. CUSTOMER ACCOUNTS
You may need to create an account to access certain OzaTap features.
When creating or managing an account, you agree to:
- Provide accurate information. - Keep your login credentials confidential. - Use your account only for lawful purposes. - Notify OzaTap if you suspect unauthorised access. - Avoid impersonating another person or business. - Avoid attempting to access another customer's account or private information.
You are responsible for activities carried out through your account, subject to applicable law and any failure of OzaTap's own security obligations.
OzaTap may take reasonable measures to secure, restrict, or suspend an account where there is evidence of fraud, misuse, unauthorised access, or a serious violation of these Terms.
5. DIGITAL PROFILES AND PUBLIC INFORMATION
OzaTap allows customers to create digital profiles that may be shared through links, QR codes, NFC-enabled products, or other supported methods.
When you publish a profile, information displayed on that profile may be accessible to people who visit the link or scan the associated product.
You are responsible for reviewing the information you choose to publish and ensuring that you have the right to use it.
You must not publish unlawful, misleading, fraudulent, abusive, or unauthorised information.
Do not publish passwords, bank PINs, one-time passwords, or other confidential credentials on a public profile.
You acknowledge that people who can access a public profile may copy or share information displayed on it.
Unpublishing a profile may prevent future access through the OzaTap profile page, but it may not remove copies previously saved by other people or external services.
6. NFC PRODUCTS AND DEVICE COMPATIBILITY
Some OzaTap products use NFC technology, QR codes, or links to provide access to digital information.
The availability and performance of NFC features may depend on:
- Whether the customer's device supports NFC. - Whether NFC is enabled on the device. - Device operating-system and browser compatibility. - Internet connectivity where required. - The configuration and condition of the product. - Other technical limitations outside OzaTap's reasonable control.
A supported phone or scanning device may be required for certain features.
OzaTap will provide relevant product or setup information where appropriate. Customers should follow any instructions supplied with the product.
Nothing in this section removes any applicable statutory rights relating to defective or misdescribed goods.
7. PLACING AN ORDER
When placing an order, you should review:
- The product selected. - The quantity. - The applicable price. - Delivery or collection information. - Your contact details. - Any other information required to fulfil the order.
After submitting an order, you may receive an order number or confirmation.
An order number confirms that an order record has been created; it does not by itself prove that payment has been received or verified.
OzaTap may contact you to clarify information, confirm product specifications, resolve a pricing issue, or arrange fulfilment.
An order will be processed in accordance with its payment status, the information supplied, product availability, and any necessary design or production approval.
8. PAYMENT TERMS AND BANK TRANSFERS
OzaTap may provide bank-transfer instructions for product purchases.
Where bank transfer is the available payment method, use the account details displayed through OzaTap's authorised payment instructions.
After making a transfer, retain your transaction receipt or reference.
A newly submitted order should remain marked as “Awaiting Payment” until an authorised OzaTap administrator has independently verified receipt of the payment.
Customers cannot independently confirm their own payments through the OzaTap system.
Submitting a transfer receipt or screenshot does not automatically mean that payment has been received or verified.
OzaTap may request reasonable information needed to identify a payment.
Do not share your bank PIN, password, one-time password (OTP), or confidential banking credentials with OzaTap or anyone claiming to represent OzaTap.
If you believe that you have made a duplicate payment, transferred an incorrect amount, or sent money using incorrect details, contact support promptly.
Payment status and order status are separate records. A payment may be verified while an order remains in production or fulfilment.
9. ORDER PROCESSING TIME
OzaTap aims to begin processing an order within three (3) business days after the payment has been verified.
This is a processing target and is not a guarantee that delivery will occur within three business days.
Processing may involve reviewing the order, confirming product details, preparing artwork, personalising a product, arranging production, or preparing an item for dispatch.
If additional information, customer approval, stock availability, or other circumstances affect the expected timeline, OzaTap will take reasonable steps to communicate the issue and provide an updated estimate.
Delivery time is separate from order-processing time.
10. DELIVERY AND COLLECTION
Where delivery is available, customers must provide accurate delivery information, including their full name, phone number, delivery address, city or town, and state.
Optional delivery instructions may be provided where the order form supports them.
Customers are responsible for reviewing their delivery information before submitting the order and notifying OzaTap promptly if a correction is needed.
Delivery availability, fees, and estimated delivery times will depend on the destination, delivery method, product, and other relevant circumstances.
Where collection is available, OzaTap will communicate the applicable collection arrangements.
A change to the delivery address or fulfilment method may affect delivery costs or timelines.
If a delay occurs, OzaTap will take reasonable steps to communicate material updates.
Customers should inspect delivered products within a reasonable time and report any damage, missing item, or material discrepancy promptly.
Nothing in this section limits rights available under applicable consumer-protection law.
11. ORDER MODIFICATION
A customer may request a change to an order by using the available order-management features or contacting OzaTap.
Eligible unpaid orders may be modified directly where the system permits.
For orders that have been paid for, are being processed, or have entered production, a modification may require review and approval by an authorised OzaTap administrator.
Approval will depend on the nature of the requested change, the stage of production, product customisation, availability, and any applicable legal requirements.
If a requested change affects the price, OzaTap will communicate the applicable price difference before proceeding.
A price difference is not considered paid until the required payment has been received and verified.
OzaTap will communicate whether the requested modification has been approved, declined, or requires further information.
12. ORDER CANCELLATION
Customers may request cancellation through the available order-management features or by contacting OzaTap.
Eligible unpaid orders may be cancelled directly where the system permits.
Cancellation requests for paid, processing, personalised, or dispatched orders may require review by an authorised OzaTap administrator.
The outcome may depend on the stage of production, whether customisation has begun, whether the product has been dispatched, and the requirements of applicable law.
Where a product is personalised or made to a customer's specifications, cancellation options may be affected once production has begun. This does not remove any statutory rights that apply to defective, misdescribed, or otherwise legally non-compliant goods.
Submitting a cancellation request does not mean the request has been approved.
Cancelling an order and issuing a refund are separate actions. A refund will only be recorded as completed after it has actually been issued.
13. REFUNDS AND PAYMENT DISPUTES
OzaTap will assess refund requests in accordance with the circumstances of the transaction and applicable law.
A refund or other appropriate remedy may be considered where, for example:
- A duplicate payment was made. - An incorrect amount was charged or paid. - OzaTap cannot fulfil an order for which payment was received. - A product is defective or damaged. - A product materially differs from what was agreed or described. - A refund is otherwise required under applicable law.
Where a customer changes their mind about a personalised product, refund options may depend on the production stage and applicable law. This does not remove any legal remedies available for defective or misdescribed products.
Where a refund is approved, OzaTap will communicate the amount, method, and expected processing timeline.
Any stated refund timeline is an estimate unless expressly confirmed otherwise. Where a specific timeframe is communicated, OzaTap will take reasonable steps to meet it and notify the customer of material delays.
A refund must not be described as completed until the refund has actually been issued.
For payment disputes, contact:
Email: payments@ozatap.com
For general order support, contact:
Email: support@ozatap.com Phone: +2348148235159
14. CUSTOMER RESPONSIBILITIES
When using OzaTap, you agree not to:
- Use the website for unlawful, fraudulent, or deceptive purposes. - Impersonate another individual, business, or organisation. - Submit information you know to be false or misleading. - Attempt to access accounts, orders, or information that do not belong to you. - Interfere with website security or attempt to bypass access controls. - Upload malicious code or attempt to disrupt the service. - Use OzaTap to distribute unlawful or harmful content. - Infringe another person's intellectual-property or privacy rights. - Misuse OzaTap products or services in a manner that violates applicable law.
OzaTap may investigate suspected misuse and take reasonable action, including restricting access where appropriate.
15. INTELLECTUAL PROPERTY
The OzaTap name, branding, logos, website design, software, written content, and other materials owned by OzaTap are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, or commercially exploit OzaTap-owned materials without appropriate permission, except where permitted by law.
Customers retain rights they already hold in content they upload, subject to any rights granted to OzaTap to operate the service.
By submitting content for a digital profile or product, you grant OzaTap permission to use, reproduce, display, and process that content only as reasonably necessary to provide, maintain, secure, and fulfil the requested service, subject to applicable law.
You confirm that you have the rights or authorisation necessary to submit the content.
16. WEBSITE AVAILABILITY AND CHANGES
OzaTap aims to maintain a useful and reliable service but does not guarantee uninterrupted access at all times.
Temporary interruptions may occur due to maintenance, updates, technical issues, security events, or circumstances outside our reasonable control.
We may update, improve, suspend, or discontinue particular features where reasonably necessary.
Where a change materially affects a paid order or an existing contractual obligation, OzaTap will take reasonable steps to communicate with affected customers and address the matter in accordance with applicable law.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, OzaTap will not be responsible for losses arising solely from circumstances outside its reasonable control, including third-party network interruptions or failures of external services that OzaTap does not control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms removes statutory consumer rights or excludes liability for fraud, fraudulent misrepresentation, or other liability that cannot lawfully be excluded.
Where a claim arises, the circumstances and applicable law will determine the rights and remedies available to the parties.
18. PRIVACY AND PERSONAL INFORMATION
OzaTap processes personal information in accordance with its Privacy Policy and applicable Nigerian data-protection laws.
The Privacy Policy explains what information may be collected, how it may be used, when it may be shared, how it is protected, and how customers may exercise their applicable data-protection rights.
You should review the Privacy Policy before creating an account, publishing a profile, or submitting an order.
19. COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint about a product, order, payment, delivery, account, or service, please contact OzaTap first so that we can review the matter.
General support:
Email: support@ozatap.com Phone: +2348148235159
Payment disputes:
Email: payments@ozatap.com
Please provide your order number and a clear description of the issue. Do not include your bank PIN, password, OTP, or other confidential banking credentials.
OzaTap will review complaints reasonably and communicate the next steps.
Nothing in this section prevents a customer from exercising a right to approach a competent regulatory authority, tribunal, or court where permitted by law.
20. SUSPENSION OR TERMINATION
OzaTap may restrict or suspend access to an account or feature where reasonably necessary to investigate suspected fraud, protect users, maintain security, comply with law, or address a serious violation of these Terms.
Where appropriate and lawful, OzaTap will communicate the reason for the action and any available next steps.
Suspension or termination does not remove rights or obligations that accrued before the action, including applicable payment, refund, privacy, or consumer-protection obligations.
21. CHANGES TO THESE TERMS
OzaTap may update these Terms to reflect changes in products, services, technology, business practices, or applicable law.
When the Terms are updated, we will revise the “Last Updated” date.
Where required by law, we will provide notice or obtain any necessary agreement before applying a material change.
The updated Terms will apply from the stated effective date, subject to applicable law and any rights already accrued.
22. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
Any dispute will be handled in accordance with applicable Nigerian law and the jurisdiction of the competent courts or authorities.
Nothing in these Terms is intended to exclude a legal right or remedy that cannot lawfully be excluded.
23. CONTACT INFORMATION
For general enquiries, product support, order issues, or complaints, contact:
OzaTap Solutions
Email: support@ozatap.com Phone: +2348148235159
For payment disputes, contact:
Email: payments@ozatap.com
Thank you for choosing OzaTap.
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